Terms & Conditions

Content 

Article 1 – Definitions

Article 2 – Company identity

Article 3 – Applicability

Article 4 – The offer

Article 5 – The agreement

Article 6 – Right of withdrawal

Article 7 – Cost of withdrawal

Article 8 – Exclusion of right of withdrawal

Article 9 – Price

Article 10 – Warranty

Article 11 – Delivery and execution

Article 12 – Recurring payments: duration, cancellation and prolongation

Article 13 – Payment

Article 14 – File a complaint

Article 15 – Disputes

Article 16 – Additional or deviative terms

Article 1 – Definitions

In these terms the following definitions apply:

1. Cooling-off period: The period in which the consumer can execute his right of withdrawal

2. Consumer: The natural person who is making the purchase and entering into the “distance selling” agreeement with the selling party.

3. Day: Calender day.

4. Recurring transaction: An agreement that applies to goods or services, of which the delivery is spread out over time.

5. Durable data carrier: any means that enables the consumer or trader to store information that is addressed to him personally in a way that makes future consultation and unaltered reproduction of the stored information possible.

6. Right of withdrawal: the right to withdraw from the contract within the cooling-off period.

7. Model form: The form that is being provided by the seller to the consumer if he wishes to use his right of withdrawal.

8. Seller: The natural person offering his goods/services on distance to consumers.

9. Agreement on distance: An agreement whereby, within the framework of a system organized by the seller for distance selling of products and / or services, up to and including the conclusion of the agreement only one or more communication techniques are used.

10. Technique for communication on distance: mean that can be used for concluding an agreement, without the consumer and trader being in the same space at the same time.

11. General conditions: The present General Conditions of the seller.

Article 2 – Identity of the seller

Greenhouse Marketeers BV, selling under the name of Bamboo Village Uganda;

Europa 1, 2672 ZX Naaldwijk; The Netherlands

Phone number (Monday – Friday 09.00 – 17.00) +31174352079

E-mail: hello@bamboovillageuganda.com

Chamber of Commerce: 70175403

VAT identification: NL858175253B01

Article 3 – Applicability

1. These general terms and conditions apply to every offer made by the seller and to every distance contract that is realized between the seller and the consumer.

2. Before the distance contract is concluded, the text of these general terms and conditions will be made available to the consumer. If this is not reasonably possible, before the distance contract is concluded, it will be indicated that the general terms and conditions can be viewed by the seller and they will be sent free of charge as soon as possible at the request of the consumer.

3. If the distance contract is concluded electronically, by way of derogation from the previous paragraph and before the distance contract is concluded, the text of these general terms and conditions can be made available electronically to the consumer in such a way that the consumers can be easily stored on a durable medium. If this is not reasonably possible, before the distance contract is concluded, it will be indicated where the general terms and conditions can be observed electronically and that they will be sent free of charge at the request of the consumer by electronic means or otherwise.

4. In the event that specific product or service conditions apply in addition to these general terms and conditions, the second and third paragraphs shall apply mutatis mutandis and the consumer may in the event of conflicting general terms and conditions always invoke the applicable provision that is most favorable.

Article 4 – The offer

1. If an offer is of limited duration or subject to conditions, this will be explicitly stated in the offer.

2. The offer is without any obligation. The seller holds the right to change or adapt the offer.

3. The offer contains a complete and accurate description of the offered products and / or services. The description is sufficiently detailed to allow a proper assessment of the offer by the consumer. If the seller uses images, these are a truthful reflection of the offered products and / or services. Mistakes or errors in the offer do not bind the seller.

4. Each offer contains such information that it is clear to the consumer what rights and obligations are attached to the acceptance of the offer. This concerns in particular:
o the price including taxes;
o the possible costs of delivery;
o the manner in which the agreement will be concluded and which actions are necessary for this;
o whether or not to apply the right of withdrawal;
o the method of payment, delivery and execution of the agreement;
o the period for accepting the offer or the period within which the seller guarantees the price;
o the level of the tariff for distance communication if the costs of using the technique for distance communication are calculated on a basis other than the regular basic tariff for the communication medium used;
o whether the agreement is filed after the conclusion, and if so, how this can be consulted for the consumer;
o the way in which the consumer, prior to the conclusion of the agreement, can check the data provided by him under the agreement and repair them if necessary;
o any other languages ​​in which, in addition to Dutch, the agreement can be concluded;
o the codes of conduct to which the trader is subject and the way in which the consumer can consult these codes of conduct electronically; and
o the minimum duration of the distance contract in case of an extended transaction.

Optional: available sizes, colors, materials

Article 5 – The agreement

Subject to the provisions of paragraph 4, the agreement is concluded at the moment of acceptance of the offer by the consumer and the fulfillment of the corresponding conditions.
2. If the consumer has accepted the offer electronically, the seller will immediately confirm electronically the receipt of the acceptance of the offer. As long as the receipt of this acceptance is not confirmed by the seller, the consumer can dissolve the agreement.
3. If the agreement is concluded electronically, the seller will take appropriate technical and organizational measures to secure the electronic transfer of data and he will ensure a secure web environment. If the consumer can pay electronically, the seller will take appropriate security measures.
4. The seller can – within legal frameworks – inform whether the consumer can meet his payment obligations, as well as all those facts and factors that are important for a responsible conclusion of the distance contract. If the seller based on this investigation has good reasons not to enter into the agreement, he is entitled to refuse an order or request, motivated or to attach special conditions to the execution.
5. With the product or service the seller will send the following information in writing or in such a way that it can be stored by the consumer in an accessible manner on a durable medium:
a. the address of the business location of the trader where the consumer can go with complaints;
b. the conditions under which and the manner in which the consumer can exercise the right of withdrawal, or a clear statement regarding the exclusion of the right of withdrawal;
c. the information about guarantees and existing service after purchase;
d. the information included in article 4 paragraph 3 of these conditions, unless the seller has already provided this information to the consumer before the execution of the agreement;
e. the requirements for terminating the agreement if the agreement has a duration of more than one year or is indefinite.
6. In the case of an extended transaction, the provision in the previous paragraph only applies to the first delivery.

Article 6 – Right of withdrawal

1. When purchasing products, the consumer has the option to terminate the contract without giving any reason within 14 days. This cooling-off period commences on the day following receipt of the product by the consumer or a representative appointed in advance by the consumer and made known to the seller.

2. During the reflection period, the consumer will handle the product and packaging carefully. He will only unpack or use the product to the extent that is necessary to assess whether he wishes to keep the product. If he makes use of his right of withdrawal, he will return the product with all accessories and – if reasonably possible – in the original condition and packaging to the seller, in accordance with the reasonable and clear instructions provided by the seller.

3. If the consumer wishes to use his right of withdrawal, he will inform the seller within 14 days after receiving the product. The consumer will return the product within 14 days and has the obligation to deliver proof of this return.

4. If the consumer did not execture his right of withdrawal within the cooling-off period, the agreement is binding.

5. When purchasing services, the consumer has the right to withdraw without reason within a cooling-off period of 14 days. The consumer will inform the seller of his wish to do so.

Article 7 – Cost of withdrawal

1. If the consumer exercises his right of withdrawal, the costs of returning the goods are to be paid by the consumer.
2. If the consumer has paid an amount, the seller will refund this amount as soon as possible, but no later than 30 days after the return or cancellation, only after receiving the returned product.

Article 8 – Exclusion of the right of withdrawal

1. The seller can exclude the right of withdrawal of the consumer insofar as provided in paragraph 2 and 3. The exclusion of the right of withdrawal only applies if the seller has clearly stated this in the offer, at least in time for the conclusion of the agreement.
2. Exclusion of the right of withdrawal is only possible for products:
a. that have been created by the seller in accordance with the specifications of the consumer;
b. that are clearly personal in nature;
c. which can not be returned due to their nature;
d. that can spoil or age quickly;
e. the price of which is subject to fluctuations in the financial market on which the seller has no influence;
f. for single newspapers and magazines;
g. for audio and video recordings and computer software of which the consumer has broken the seal.
3. Exclusion of the right of withdrawal is only possible for services:
a. regarding accommodation, transport, restaurant or leisure activities to be performed on a certain date or during a certain period;
b. the delivery of which commenced with the express consent of the consumer before the reflection period has expired;
c. regarding betting and lotteries.

Article 9 – The price

1. During the period mentioned in the offer, the prices of the offered products and / or services will not be increased, except for price changes due to changes in VAT rates.

2. Contrary to the previous paragraph, the seller can offer products or services whose prices are subject to fluctuations in the financial market and where the seller has no influence, with variable prices. This link to fluctuations and the fact that any mentioned prices are target prices are mentioned in the offer.

3. Price increases within 3 months after the conclusion of the contract are only permitted if they are the result of statutory regulations or provisions.

4. Price increases from 3 months after the conclusion of the contract are only permitted if the seller has stipulated this and:
a. they are the result of statutory regulations or stipulations; or
b. the consumer has the authority to terminate the agreement with effect from the day on which the price increase takes effect.

5. The prices mentioned in the offer of products or services include VAT.

6. All prices are subject to misprints, errors and technical modifications

Article 10 – Conformity and Warranty

1. The seller warrants that the products and / or services comply with the agreement, the specifications stated in the offer, the reasonable requirements of soundness and / or usability and the legal rights existing on the date of the conclusion of the agreement. provisions and / or government regulations. If agreed, the seller also guarantees that the product is suitable for other than normal use.

2. A guarantee provided by the seller, manufacturer or importer does not affect the legal rights and claims that the consumer can assert against the seller under the contract.

3. The consumer needs to inform the seller of any product defects or wrongly delivered products within 4 weeks. The consumer will return those products in the original packaging and condition.

4. The warranty period of the seller equals the warranty term of the factory. The seller cannot be held responsible for the suitability of the product.

5. The warranty is not applicable in the case that:

  • The consumer repaired the delivered products himself or had a third party repair the products.
  • The delivered products have been exposed to abnormal conditions or have been treated uncarefully.
  • The faulty state is the consequence of government regulations.

Delivery and execution

1. The seller will take the greatest possible care when receiving and implementing orders for products and when assessing applications for the provision of services.

2. The place of delivery is the address that the consumer has made known to the seller.

3. With due observance of what has not been stated in article 4 of these general terms and conditions, the seller will execute accepted orders expeditiously but at the latest within 3 to 4 weeks unless a longer delivery period has been agreed. If the delivery is delayed, or if an order can not or only partially be executed, the consumer will receive notification of this no later than 30 days after he has placed the order. In that case, the consumer has the right to terminate the contract without penalty and the right to any compensation.

4. All delivery times are an indication. No rights can be taken from these indications. Crossing the delivery terms does not give the consumer any right to a compensation.

5. In case of dissolution in accordance with the previous paragraph, the seller will refund the amount that the consumer has paid as soon as possible but no later than 30 days after termination.

6. If delivery of an ordered product proves to be impossible, the seller will endeavor to make a replacement article available. At the latest at the time of delivery, it will be stated in a clear and comprehensible manner that a replacement item will be delivered. For replacement items right of withdrawal can not be excluded. The costs of any return shipment are at the expense of the seller.

7.  The risk of damage and / or loss of products rests with the seller until the moment of delivery to the consumer or a pre-designated and the entrepreneur announced representative, unless expressly agreed otherwise.

Article 12 – Recurring payments: duration, cancellation and prolongation

Cancellation

1. The consumer can terminate an agreement that has been concluded for an indefinite period and which extends to the regular delivery of products (including electricity) or services, at any time with due observance of the agreed cancellation rules and a notice period of no more than one month.
2. The consumer can terminate an agreement that has been concluded for a definite period and which extends to the regular delivery of products (including electricity) or services, at any time by the end of the stipulated term with due observance of the agreed cancellation rules and a notice period. up to one month.
3. The consumer may conclude the agreements referred to in the previous paragraphs:
– cancel at any time and not be limited to termination at a specific time or in a given period;
– cancel at least in the same way as they have entered into by him;
– always cancel with the same notice period as the seller has stipulated for himself.

Prolongation
4. A contract that has been entered into for a definite period and that extends to the regular delivery of products (including electricity) or services may not be tacitly renewed or renewed for a fixed term.

5. Notwithstanding the previous paragraph, a contract that has been entered into for a definite period and which extends to the regular delivery of daily news- and weekly newspapers and magazines may be tacitly renewed for a fixed term of a maximum of three months, if the consumer has renewed this extension. agreement by the end of the extension can terminate with a notice period of no more than one month.

6. A contract that has been entered into for a definite period and that extends to the regular delivery of products or services may only be tacitly renewed for an indefinite period if the consumer can cancel at any time with a notice period of no more than one month and a notice period of a maximum of three months in case the agreement extends to the regular, but less than once a month, delivery of daily, news and weekly newspapers and magazines.

7. Agreements with limited duration to the regular delivery of daily, news and weekly newspapers and magazines (trial or introductory subscription) are not tacitly continued and end automatically after the trial or introductory period.

Duration
8. If an agreement has a duration of more than one year, the consumer may terminate the agreement at any time with a notice period of no more than one month, unless based on reasonableness and fairness cancellation can be resisted.

Article 13 – Payment

1. Unless agreed otherwise, the amounts owed by the consumer must be paid within 7 days after the commencement of the cooling-off period as referred to in article 6 paragraph 1. In the event of an agreement to provide a service, this period commences after the consumer has received the confirmation of the agreement.

2. The consumer has the duty to report inaccuracies in provided or stated payment details to the seller without delay.

3. In the event of default by the consumer, the seller has the right, subject to legal restrictions, to charge the reasonable costs made known to the consumer beforehand.

4. In case of payment upon receipment of goods, the following conditions apply: Payment needs to be made within the term of payment to Billink B.V. (hereafter referred to as “Billink”). All rights are transferred to Billink. Your data will be registered by Billink and can be used for, including, but not exclusive, the collection of payments. Billink holds the right to refuse a request for payment upon receipment of goods. The agreed payment term is finite. If the consumer fails to pay within the payment term, Billink is entitled to bill the legally binding interest and cost of the collection of payments. In the case of a business-to-business agreement Billink holds the right to add the cost of reminders, with a minimum of 15% of the total amount, and a minimum of 40 euros for consumers and 75 euros for companies. Billink holds the right to transfer the collection of payments to a third party. All rights and conditions as described in this article will transfer to the third party.

Article 14 – Complaints

1. The seller has a complaints procedure and handles the complaint in accordance with this complaints procedure.

2. Complaints about the execution of the agreement must be submitted to the seller within 7 days, fully and clearly described, after the consumer has discovered the defects.

3. Complaints submitted to the seller will be answered within a period of 14 days from the date of receipt. If a complaint requires a foreseeable longer processing time, the seller will respond within the period of 14 days with a notice of receipt and an indication when the consumer can expect a more detailed answer.

4. If the complaint can not be resolved by mutual agreement, a dispute arises that is susceptible to the dispute settlement.

5. A complaint does not free the seller from any obligations, unless stated otherwise.

6. In the case the seller founds the complaint to be well-grounded he will replace or repair the delivered goods without any additional cost for the consumer.

Article 15 – Disputes

1. Only Dutch law applies to agreements between the seller and the consumer to which these general terms and conditions apply. This also applies to a consumer living outside of The Netherlands.

2. The Vienna Sales Convention is not applicable.

Article 16 – Additional or deviating conditions

Additional provisions or deviating from these terms and conditions may not be to the detriment of the consumer and must be recorded in writing or in such a way that they can be stored by the consumer in an accessible manner on a durable medium.

Last update: January 30th, 2019